Returns & Exchanges
At Original Luxury, we strive for your complete satisfaction with every purchase; however, if you are not entirely pleased, we offer a seamless return and exchange process within 14 days of delivery.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Ensure all items are in their original, unworn condition with security tags attached, and place them securely inside the original designer packaging.
Ship the Items
Affix the provided pre-paid shipping label to your parcel and drop it off at any authorized courier location or schedule a complimentary home collection.
Quality Check and Refund
Once our specialists verify the condition of the returned goods, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing