Frequently Asked Questions
Your guide to premium service and luxury shopping.
How do I know the products are authentic?
At Original Luxury, we guarantee 100% authenticity. Every item is sourced directly from licensed designers and undergoes a rigorous multi-point inspection by our luxury experts before being listed.
What is your international shipping policy?
We offer express worldwide shipping via premium carriers like DHL and FedEx. Delivery typically takes 3-7 business days depending on your location, and all packages are fully insured during transit.
What is your return policy for luxury items?
We offer a 14-day return window for all items, provided they are in their original condition with all security tags and designer packaging intact. Please note that custom-made or personalized pieces are final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select boutique financing options. All transactions are processed through secure, encrypted gateways.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.
Do you offer professional styling advice?
Yes, our dedicated concierge team is available to provide personalized styling consultations, sizing assistance, and gift recommendations to ensure you find the perfect luxury piece.